Refund Policy

At One Click, we aim to ensure a fair and secure process for handling refunds and disputes between buyers and sellers. Below are the terms of our refund policy:

1. Refund Eligibility

• Refunds will not be processed until the broken or faulty item has been returned to the seller.
• The first course of action is for the seller to replace the faulty item. Refunds will only be considered if a replacement is not possible.

2. Dispute Process

• Buyers can dispute items they believe are faulty or damaged. To initiate a dispute, the buyer must provide clear evidence (e.g., photos or videos) of the issue.
• One Click will mediate disputes by contacting the seller to verify the issue.
• We handle all disputes with a personal approach, ensuring trust and transparency between buyers and sellers.

3. Refund Timeline

• If a refund is agreed upon, the funds will be processed and paid out within 7 business days after the seller confirms the item is faulty and the dispute is resolved.

4. Seller Responsibility

• Sellers are responsible for assessing and confirming the condition of returned items. They must cooperate promptly to resolve disputes and ensure buyer satisfaction.

5. One Click’s Role

• One Click acts as a mediator and is not liable for issuing refunds directly. The refund process is handled between the buyer and seller.

By shopping on One Click, buyers and sellers agree to this refund policy to maintain a trustworthy and reliable platform for everyone.

 

Exchange Policy

At One Click, we strive to facilitate smooth exchanges and ensure trust between buyers and sellers. Please review our exchange policy below:

1. Exchange Eligibility

• Exchanges will not be processed until the faulty or broken item has been returned to the seller.
• Once the item is received, the seller will inspect it to confirm the reported issue.

2. Inspection and Confirmation

• The seller must confirm with One Click whether the returned item is faulty or damaged. No exchanges will be processed without this confirmation.
• If the item is found to be in good condition or not faulty, the exchange may be declined.

3. Replacement First Policy

• The first step for resolving a faulty product issue is replacing the item. Refunds are only considered if a replacement is not possible.

4. Dispute Resolution

• Buyers who are not satisfied can dispute the issue. One Click will mediate by contacting the seller and verifying the details of the claim.
• Disputes are handled with personal care to ensure trust and transparency.

5. Refund Timeline

• If a refund is agreed upon following a failed exchange or replacement, it will be processed within 7 business days after confirmation from the seller.

6. One Click’s Role

• One Click acts as a neutral party to mediate disputes and confirm faulty items but is not responsible for the direct handling of exchanges or replacements.

This policy is in place to ensure a reliable and fair process for all exchanges on One Click. By using our platform, you agree to adhere to these terms.